FORREST DUMPSTER RENTAL, INC. TERMS & CONDITIONS
Revised August 2027
1.Services
Forrest Dumpster Rental, INC. (“Company,” “we,” “our,” or “us”) provides temporary roll-off dumpster rental, transportation, and waste removal services within the Commonwealth of Massachusetts. All services are subject to availability, site accessibility, equipment availability, applicable laws, and material restrictions. By placing an order online, by telephone, by text message, by email, or through any other method, Customer agrees to be bound by these Terms & Conditions.
2.Rental Period
The rental period begins upon delivery of the dumpster and ends upon pickup by the Company. Rental periods are established at the time of booking. Extensions may be granted at the Company’s discretion and are subject to availability and additional rental fees. The Company reserves the right to remove any dumpster upon expiration of the rental period or for violations of these Terms & Conditions.
3. Delivery, Placement, Inspection, and Pickup
• Access & Placement: Customer shall provide accurate delivery instructions and ensure safe, unobstructed access for delivery and pickup. The Company may rely solely upon Customer’s placement instructions. The area surrounding the dumpster must remain accessible throughout the rental period. If delivery or pickup cannot be completed due to blocked access, overloading, unsafe conditions, locked gates, parked vehicles, snow, ice, or other obstructions, additional trip charges, waiting fees, or service fees may apply.
• Delivery Schedule Disclaimer: Delivery dates and times are estimates only. The Company does not guarantee delivery at a specific time and shall not be liable for delays caused by weather, traffic, mechanical failures, disposal facility conditions, emergencies, or circumstances beyond its reasonable control.
• ID Verification & Dry Runs: The individual who schedules and books the dumpster rental must be present at the time of delivery to accept and sign for the dumpster. A valid government-issued photo identification matching the name of the individual who booked the rental must be presented upon delivery for verification purposes. If the individual who booked the dumpster is not present, cannot provide valid identification, or no authorized person is available to sign for the delivery, the Company may refuse delivery. In such event, the delivery attempt shall be considered a dry run, and the Customer shall be responsible for the Company’s then-current dry run fee, together with any applicable rescheduling or additional delivery charges.
• Customer Inspection: Customer shall inspect the dumpster upon delivery. Unless the Company is notified immediately of any visible damage, the dumpster shall be deemed accepted in good condition.
4. Customer Responsibilities & Equipment Relocation
Customer agrees to provide safe access, use the dumpster only for lawful disposal, maintain possession during the rental period, obtain all required municipal or HOA permits, ensure no prohibited materials are loaded, and comply with all laws. The dumpster shall remain at the location where it was placed by the Company.
Customer shall not move, relocate, tow, drag, lift, transport, alter, modify, tamper with, or permit any third party to move the dumpster without the Company’s prior written consent. If relocation is required, Customer must contact the Company. Only the Company or its authorized representatives may reposition or relocate the dumpster. Any relocation requested by the Customer after delivery shallbe subject to the Company’s then-current relocation fee.
Customer assumes responsibility for all persons who access or place materials into the dumpster. Any unauthorized movement, misuse, overloading, or tampering constitutes a material breach and may result in additional fees, repair charges, replacement costs, recovery costs, and service termination.
5.Weight Limits and Overweight Charges
Each dumpster includes a specified weight allowance:
• 15-Yard Dumpster: 1.5 tons included
• 20-Yard Dumpster: 2.0 tons included
• 25-Yard Dumpster: 2.5 tons included
• 30-Yard Dumpster: 3.0 tons included
Loads exceeding the included weight allowance will be charged at the Company’s current overweight rate per ton or fraction thereof. The Company reserves the right to refuse transportation of any load that exceeds legal hauling limits or presents a safety hazard. Customer remains responsible for all overweight charges assessed by disposal facilities.
6.Fill Limits and Refusal of Unsafe Loads
Materials must not extend above the top edge or fill line of the dumpster. Customer shall not overload the dumpster, place debris that protrudes above container walls, or load materials unsafely. If overloaded or non-compliant, Customer may be charged overload fees, return-trip fees, daily rental fees, and any costs incurred until compliant.
The Company may refuse to transport any dumpster containing smoldering materials, leaking materials, shifting loads, improperly distributed weight, frozen contents, or any condition that the Company determines, in its sole discretion, creates a safety or legal risk. Any return trip or additional service required shall be billed to the Customer.
7. Prohibited Materials
The following materials are strictly prohibited unless expressly approved in writing by the Company: Hazardous waste, toxic substances, chemicals, solvents, paints and paint products, asbestos, medical waste, biohazardous materials, radioactive materials, explosives, ammunition, flammable liquids, propane tanks, fuel tanks, gasoline, motor oil, automotive fluids, batteries, tires, electronics, appliances, Freon-containing equipment, industrial waste, and contaminated soil.
Concrete, dirt, brick, stone, asphalt, and other dense materials require special approval and separate pricing. If prohibited materials are discovered, Customer shall be responsible for all removal, disposal, environmental remediation, regulatory fines, transportation, administrative, and attorney’s fees.
8.Scheduling Pickup
Customer is responsible for requesting pickup when the dumpster is ready for removal unless pre-scheduled. The Company will make reasonable efforts to perform pickup within the requested timeframe but does not guarantee pickup at any specific date or time.
9. Fees, Price Adjustments, Payment Terms, Fraud Prevention, and Media Consent
• Payment Authorization & Rate Adjustments: Customer authorizes the Company to charge any payment method provided for rental charges, delivery, pickup, extension, overweight, prohibited material, dry-run, return-trip, environmental, fuel surcharge, disposal facility, administrative fees, and taxes. Disposal fees, fuel surcharges, environmental fees, governmental charges, and landfill costs may change without notice, and Customer agrees to pay such charges when applicable.
• Returned Payments & Collections: Payment is due as agreed at booking. Any payment returned for insufficient funds, declined ACH transaction, reversed electronic payment, or dishonored check is subject to the Company’s then-current returned payment fee. Unpaid balances accrue interest at the maximum rate permitted by Massachusetts law. Customer authorizes the Company to recover unpaid balances through collection agencies or attorneys and agrees to pay all recovery costs, collection agency fees, court costs, and attorney’s fees.
• Fraud Prevention & Identification: Customer certifies that all payment and identity information is accurate. Fraudulent information or unauthorized card use may result in service refusal, cancellation, additional fees, civil liability, and referral to law enforcement.
The Company may require additional identity verification before delivery.
• Photo and Video Documentation: Customer acknowledges and consents to the Company photographing and/or video recording the delivery location, dumpster placement, accepted identification (to the extent permitted by law), signed delivery acknowledgment, and dumpster before and after delivery/pickup. Documentation may be used for operations, dispute resolution, collection efforts, insurance claims, and legal proceedings.
• Chargebacks: If a chargeback or payment dispute is initiated without legal or factual basis, Customer remains fully responsible for all original charges, fees, collection costs, attorney’s fees, and processor dispute fees.
10.Cancellation Policy
Orders canceled after scheduling may be subject to cancellation fees. Any refund, credit, or rescheduling shall be determined by Company policy in effect at the time of cancellation.
11.Damage, Loss, Theft, and Vandalism
Customer assumes full responsibility and liability for the dumpster from delivery until pickup. Customer shall immediately notify the Company of any damage, theft, fire, vandalism, accident, unauthorized movement, or loss. Customer is responsible for any damage to or loss of the dumpster, regardless of cause, except were caused solely by the Company’s gross negligence or willful misconduct. If damaged, destroyed, stolen, or improperly moved, Customer agrees to pay all repair, replacement, recovery, administrative, loss-of-use, cleanup, and legal fees. The Company is not responsible for loss, theft, or damage to materials placed in the dumpster, which may become commingled and unrecoverable.
12.Property Damage Disclaimer
Customer acknowledges that dumpsters and trucks are heavy equipment that may cause cracking, indentation, rutting, scraping, or sinking to driveways, pavement, curbs, sidewalks, landscaping, lawns, underground utilities, septic systems, or structures. Customer expressly assumes these risks and releases the Company from liability except were caused by gross negligence or willful misconduct.
13.Limitation of Liability and Time Limits on Claims
To the fullest extent permitted by law, the Company’s total liability shall not exceed the amount actually paid by Customer for the specific service. Under no circumstances shall the Company be liable for indirect, consequential, incidental, special, punitive, lost profits, business interruption, or property value diminution damages.
Any claim arising out of this Agreement must be submitted in writing within thirty (30) days after the event giving rise to the claim. Failure to provide timely notice shall fully waive the claim permitted by law.
14. Indemnification
Customer shall defend, indemnify, and hold harmless Forrest Dumpster Rental, INC., its owners, officers, employees, contractors, agents, successors, and assigns from and against all claims, liabilities, damages, losses, fines, penalties, costs, and expenses (including attorney’s fees) arising out of Customer’s use of the dumpster, Terms violation, prohibited materials placement, property damage, personal injury, or regulatory/environmental violations.
15.Force Majeure
The Company shall not be liable for delays or failure to perform resulting from events beyond its reasonable control, including weather, natural disasters, labor shortages, equipment breakdowns, government actions, road closures, disposal facility closures, or public emergencies.
16.Service Refusal and Termination
The Company reserves the right to refuse, suspend, or terminate service at any time for safety concerns, regulatory violations, non-payment, prohibited materials, abusive conduct, suspected fraud, false identification, unauthorized payment methods, threats toward employees, or any circumstance presenting an unacceptable business or safety risk. Termination shall not relieve. Customer of payment obligations.
17.Governing Law and Venue
These Terms & Conditions shall be governed by the laws of the Commonwealth of Massachusetts.
Any dispute must be brought exclusively in a state or federal court located within Massachusetts, and Customer consents to such jurisdiction and venue.
18.Severability
If any provision is determined to be invalid, illegal, or unenforceable, the remaining provision, shall remain in full force and effect.
19.Entire Agreement
These Terms & Conditions, together with the Privacy Policy and written order confirmation, constitute the entire agreement between the parties and supersede all prior communications or agreements.
20.Waiver
Failure by the Company to enforce any provision shall not constitute a waiver of that provision or any other provision.
21. Electronic Acceptance
Customer certifies and acknowledges that they have read, understood, and agree to all provisions, rules, and restrictions set forth in these Terms & Conditions. Customer agrees that placing an order online, electronically signing, checking an acceptance box, replying by text message, or otherwise using the Company’s services constitutes acceptance of these Terms & Conditions and creates a binding agreement.
By signing below, Customer acknowledges that they have read, fully understand, and agree to be
bound by all the Terms & Conditions set forth above.
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